Anthology Senior Living’s response to COVID-19
October 15, 2020
To our residents, families, and team members:
I am gratified to share with you that Anthology is carefully moving forward with reopening, and our company is growing.
It has been affirming to see programming, visitation and daily routines gradually being reinstated at our communities, albeit with limitations. In addition, the occurrence of positive cases in our communities has tapered down significantly, from a height of 75 in April to a current level of 12 across the entire portfolio. The majority of current cases have been detected via our ongoing random testing of team members, and via testing in our new-hire process. I look forward to more progress. At the same time, many unpredictable factors of the pandemic are in play, and I want to set expectations that reopening will continue to be a dynamic, non-linear process. Caution is still the order of the day and expecting the unexpected is now standard operating procedure. We remain prepared to respond to changing circumstances, with protocols, PPE, tests, and timely communications. Our inventories are well-stocked, and our supply chains are strong. I know many of us can point to instances where communities have temporarily needed to step back to more stringent restrictions out of an abundance of concern for safety. Thank you to our residents, our families, and our team for the important part you all play during these ongoing months of patience and precautions. Together, we will stay the course of vigilance.
From our business side, Anthology is focused on rounding out 2020 with a strong fourth quarter. Since my last letter, two new communities have opened: Anthology of Mayfield Heights in Ohio and Anthology of Novi in Michigan - both have experienced strong pre-leasing and have incredible teams in place. With even more new communities in the pipeline, it is no surprise that our employee base is growing, increasing by six percent in the third quarter. We have reinforced our commitment to building and retaining a best-in-class team by expanding the infrastructure that supports their on-boarding, training, and development. As we grow, we are keeping an eye toward fostering one of the strongest signs of a healthy company and culture: the ability to promote from within. Our success along this trajectory will help to ensure not only continuity of knowledge for the business side, but, most importantly, continuity of care given to our residents by a devoted and experienced Anthology team.
I want to acknowledge that our upcoming US elections are just a few weeks away. I encourage you to make your voice heard through your vote, whether you choose to do so in person or by mail, during early voting or on Election Day.
Before I finish, I want to pause to express my gratitude to our Anthology community team members. In this COVID-19 era, the work you do cannot be phoned in or done remotely via Zoom. You are on-site and close at hand, to give of yourselves in person each day. Thank you for all you do.
Anthology will continue to keep you informed through community letters and open lines of communication. As always, feel free to reach out to your community's Executive Director, or to our corporate team at email@example.com.
President, Anthology Senior Living
NOTE: These guidelines apply to all Anthology Senior Living communities except Anthology of Tanglewood as the community is currently operating as an unlicensed 55+ community. Separate guidelines are in place for Anthology of Tanglewood.