Anthology Senior Living COVID-19 FAQs

Anthology's evolving COVID-19 protocols and safety measures adhere to CDC, state, and local guidelines. They include:

• Full or partial quarantine. We implement full or partial quarantines for residents as needed, based on specific circumstances and state and local regulations. To promote wellness and engagement during quarantine, we have developed a Socially Distanced Engagement Program. For more information, please see the FAQ “How does Anthology ensure that residents remain active and engaged during this time?”

• In-suite dining during quarantine​. If in-suite quarantine is warranted, fresh meals, snacks and beverages are delivered directly to residents in their suites.

• Screening for COVID-19 symptoms.  Residents and team members are screened daily for fever and other COVID-19 related symptoms.

• Testing for COVID-19.  We have tested all team members for COVID-19, and continue to test them on an ongoing, randomized basis. We test/provide access to testing for residents as required by specific circumstances and state and local regulations.

• Personal protective equipment (PPE).  Team members use personal protective equipment at all times when in the community. Residents use masks when outside their suites or when a team member is in their suite.

• Social distancing. Social distancing is practiced by everyone at our communities.

• Visiting bans or restrictions. We welcome visits from loved ones whenever possible. However, we may need to implement visiting bans or restrictions as required by specific circumstances and state and local regulations. We continually encourage loved ones to remain in close contact via phone calls, video chats, and email.  For information on visiting, please see the FAQ “When may I visit my loved one?”. 

• Telehealth. Telehealth technology is in use at many communities for non-emergency health care services.

• Anthology screens team members and residents daily for fever and other COVID-19 related symptoms.

• We have tested all team members for COVID-19, and continue testing them on an ongoing, randomized basis 

• We test/provide access to testing for residents as required by specific circumstances and state and local regulations. 

Yes, Anthology team members receive COVID-19 related training in line with CDC, state, and local guidelines. They have access to a bank of resources and protocol guidance, and we ensure that they receive updates from state and local health authorities. 

To show recognition and appreciation for our team members' outstanding dedication during this time, we increased wages and bonuses, set up support hotlines, and instituted spirit contests and awards. 

Anthology has created programs and activities to help ensure that residents remain active and engaged, and to nurture wellness in body, mind and spirit during times of quarantine, including:

• Socially Distanced Engagement Program. To counter the isolation of quarantine, Anthology created an assortment of thrice daily activities to address mind, body and spirit. The program includes activity plans, supplies and instructions delivered to residents three times a day with each meal. Some examples:
   - Activities for the Mind: IQ quiz, crossword puzzle, word-search
   - Activities for the Body: Chair yoga, dance exercises, thera-putty hand exercises
   - Activities for the Spirit: Meditation exercises, short story competition, origami

• Alexa. At many communities, each resident received a device to receive Alexa service for their suite, providing access to news, music, games, and so on. Residents can use this service to call one another. Team members can use it to broadcast group activities such as games, meditations and devotionals.

• Mobile happy hours. Themed carts deliver a mid-day happy hour beverage to each resident in their suite. 

• Socially distanced hallway activities. Residents participate in socially distanced group activities while positioned at the doorways of their suites. Some examples of these activities are: trivia contests, bullhorn BINGO, movie matinees on a large moveable screen, group exercise sessions, live music, arts and crafts, and plant re-potting. 

• Window visits. When regular in-person visits are not permissible, we encourage family and friends to arrange window visits where feasible. Special-guest window visitors have included llamas and newborn great-grandchildren!

• Pen Pals. Employees of one company have become pen pals to six of our Anthology communities. They have also organized others outside their company to become pen pals. Their correspondence has included short stories, lovely art, poems, encouragement and support. 

• Facilitating connection with loved ones. We continually encourage residents and loved ones to stay in close touch via phone calls, video chats, and email. Team members are available to provide technical assistance when needed.

• Events and celebrations. Anthology management and team members have designed creative events and celebrations to buoy spirits during COVID-19. These have included: outdoor live music, gardening, walks, a socially distanced family-costume parade, a strolling violist, special holiday menus, car parades for holidays and birthdays, and more.  

Anthology is reopening with great care. As local circumstances permit, we follow a gradual plan to relax certain protocols while keeping others in place, always adhering to CDC, state, and local guidelines. For example:

• Residents exit from quarantine for several hours a day, to participate in individual or small-group activities within the community. When outside their suites, residents wear masks and continue social distancing. They are reminded to hand-sanitize upon leaving and returning to their suites.

• Team members continue to use personal protective equipment (PPE) and maintain social distance.

• Residents and team members are screened daily for fever and other COVID-19 related symptoms. We test all team members for COVID-19, and continue testing them on an ongoing, randomized basis. We test/provide access to testing for residents as required by specific circumstances and state and local regulations.

• Where permitted, we are again welcoming in-person visits, and we are reopening our dining rooms and salons, while observing vigilant safety protocols.

• When in-person visiting is permissible: Visitors undergo a temperature check, complete a COVID-19 questionnaire, wear a mask and maintain social distance. For details on visiting, please see the FAQ “When may I visit my loved one?”.

• As needed, we restrict or recommend that residents limit non-essential trips outside the community.

• When necessitated by specific circumstances or by state and local regulations, we revert to stricter protocols for individuals or for the community.

We welcome visits from loved ones whenever possible. Each community’s visiting policy is based on local circumstances and state and local regulations, and is communicated weekly to residents and family members via email. Please feel free to contact your community directly for current information on visiting.

In-person visits

• When permissible, we welcome loved ones to visit. We typically ask that you schedule your visit ahead of time.

• We will provide you with information on visiting hours and how to schedule visits.

• We will inform you if there is a limit to the number of visitors per resident that may visit at one time.

• Each visitor undergoes a temperature check, completes a COVID-19 questionnaire, wears a mask, and maintains social distance.

• Visits are sometimes restricted to an outdoor area, depending on local circumstances and state and local regulations. 

• A community that has allowed in-person visits might sometimes need to revert to a temporary ban on visits if required by local circumstances or state and local regulations. We hope this will be a rare occurrence.

When in-person visits are not permissible

• When in-person visits are not permissible, we continually encourage staying in close touch with loved ones by phone, video chats, and email. Anthology team members are happy to provide technical assistance when needed.

• When possible, we will welcome you to arrange window visits.  

• If necessary, we may ask you to schedule your window visit ahead of time, so that we can ensure that your loved one is ready for you when you arrive.

Anthology shares corporate and community-specific updates through emails, phone calls, and online postings.​

• Each Anthology community sends a weekly COVID-19 update letter to residents and families via email. 

• Additional communications inform you of special circumstances or events. 

• Anthology communities share news, announcements and photos on their community Facebook pages.

• An Anthology team member may call you if a COVID-19 related update requires your immediate attention.  

• If you have questions or concerns, you may contact your community’s Executive Director and their team, via phone or email. You may also reach out to the main office at info@anthologyseniorliving.com.

• The President of Anthology Senior Living sends a monthly letter to residents and families. The letter is also published on our website.

Yes, you may schedule a live, personalized video tour of an Anthology community at this time. For details, please see the “Touring and Moving In during COVID-19" section of our COVID 19 page.

Yes, many communities are ready to welcome new residents. View our Moving in During COVID-19 pdf to learn about our safety protocols for moving in during COVID-19.